The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office.
Duties/Responsibilities:
Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
Retrieves patient files, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
Endeavors to keep patients on schedule by reminding provider of service delays.
Maintains reception area in a neat and orderly condition.
Assists patients with insurance papers and billing questions.
Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
Required Skills/Abilities:
Arabic Speaker.
Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
Basic office skills such as typing and filing.
Good organizational skills.
Education and Experience:
Graduate of a certified medical insurance course preferred.
High school graduate or equivalent required.
other additional majors (preferred)