/ Position: FBO Operations Executive
/ Location: Sharjah, UAE
/ Salary: Commensurate with experience

/ Reporting To: FBO Manager

/ The Role:

Gama Aviation is currently recruiting for an FBO Operations Executive, which is an integral role within the Middle East region\'s operational and compliance structure, ensuring effective and efficient day-to-day operations of the company\'s business activities. The role is responsible, on a shift basis, for the safe ground handling operation of company and third-party aircraft. The successful candidate will join a long established and respected forward-thinking company.

/ Main Responsibilities

• Ensure all aircraft slots and services are updated in the Gama Aviation FBO Software.
• Responsible for customer focused liaisons with clients to provide fantastic customer services to passengers, crew and third-party supplies - both verbally and by email.
• Strong attention to detail, responsible to book and arrange multiple services through third-party suppliers i.e. hotels, catering, transportation.
• Responsible for the application of landing permits via the airport authority.
• Ensure efficient processing and planning of customer\'s aircraft operations in accordance with statutory requirements and Company policies as defined in the Operations Manual, ensuring that key performance indicators are achieved for all aspects of Gama\'s FBO customers.
• Responsible to liaise, whilst on shift, with all internal and external service partners, including but not limited to Airport Operations, external third-party suppliers and client operations or representatives.
• Provide the initial point of contact for customers operating or wishing to operate at Sharjah International Airport through Gama Aviation FBO.
• Responsible for the completion and distribution where required of the Daily Shift Report, ensuring that any significant issues requiring attention are forwarded promptly.
• Responsible for the compilation of weekly and monthly aircraft movement reports.
• Responsible to review, on a regular basis, all operational notices.
• Ensure all safety hazards are reported promptly.
• Follow and provide positive feedback on operational procedures introduced by the management team.

/ Minimum Requirements

• A will to exceed customer service expectations, with unquestionable work ethic and approach.
• UAE Driving license and/or international driving license.
• Demonstrated knowledge of operations within the Business Aviation industry.
• Must be flexible in working hours.
• Excellent verbal and written English communication skills.
• High level understanding of Microsoft Office Suite.
• Experience in day-to-day Business Aviation operational requirements.
• Experience building and maintaining effective and strong working relationships with business stakeholders.
• Demonstrated experience in working in a high-pressure environment.
• Demonstrated ability to recognize and acknowledge complex operational issues, taking proactive measures to address issues.

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

Gama Aviation