Fbo Operations Agent | Dc Aviation Al Futtaim | Dubai Uae
Dubai, United Arab Emirates
Job Description
ABOUT THE COMPANY
DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
ABOUT THE ROLE
The FBO Operations Agent will ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. He will actively promote the comfort and well-being of all guests and co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.
Primary Duties
DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
ABOUT THE ROLE
The FBO Operations Agent will ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. He will actively promote the comfort and well-being of all guests and co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.
Primary Duties
- Responsible for facilitating the arrival and departure of aircraft and passengers
- Co-ordinate and obtain all necessary aircraft permissions such as landing Permits and manage schedule changes in an accurate and timely manner and deliver all services as received via handling requests.
- Render personal service to all crew/passengers/guests in the FBO and create a harmonious atmosphere.
- Work closely with all other departments to ensure an efficient and professional service is delivered.
- Guide and escort passengers/guests to/from designated aircraft; co-ordinate all transportation requirements for passengers and crew
- Inform passengers/guests upon request, concerning schedules and travel itineraries.
- Process handling files and make entries into FBO One accurately and in a timely manner.
- Support the processing of FBO One invoices.
- Co-ordinate all third-party services such as Fuel, catering, GSE, customs, immigration, police, transportation, hotels etc.
- Handling Credit cards and cash payments prior to flight departures.
- High School Certificate
- Valid unrestricted UAE driver\'s license essential
- Previous experience within aviation operational role
- VIP experience desirable
- Customer service experience desirable
- Detail oriented methodical approach to solving/performing tasks
- Ability to handle multiple tasks and work under pressure
- Pride in performing to the best of own ability
- Good communications and interpersonal skills
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Job Detail
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Job IdJD1570139
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned