Job Description

Key Responsibilities:

Greet guests warmly upon arrival and create a welcoming first impression for all diners. Manage reservations, walk-ins, and seating arrangements to optimize table turnover and guest satisfaction. Escort guests to their tables in a courteous and professional manner while presenting menus and providing basic menu guidance. Maintain an organized and efficient host/hostess desk, ensuring all reservation logs, seating charts, and guest lists are up to date. Communicate guest preferences, special requests, and seating needs to the service and management teams. Assist in coordinating waitlists during busy periods by providing accurate wait-time estimates and keeping guests informed. Ensure the entrance, lobby area, and hostess stand are clean, tidy, and visually appealing at all times. Support the service team by monitoring table status, coordinating turnover, and ensuring smooth flow of guests in the dining area. Handle guest inquiries, complaints, or concerns professionally and escalate issues to the supervisor when needed. Promote hotel facilities, dining outlets, special offers, and ongoing events to enhance the guest experience. Assist with setting up and organizing special events, theme nights, or group dining arrangements as required.

Requirements:

Previous experience as an F&B Hostess or Guest Relations Associate in a 4- or 5-star hotel or upscale restaurant. Excellent communication, interpersonal, and guest service skills with a warm and engaging personality. Professional appearance, positive attitude, and strong customer-focused approach. Ability to handle high guest volumes, multitask effectively, and remain calm under pressure. Basic knowledge of reservation systems, seating management, and guest service standards. Team player with strong organizational skills and attention to detail. Flexibility to work in shifts, including weekends, evenings, and public holidays. Familiarity with food and beverage concepts, dietary restrictions, and hygiene practices is an advantage.

How to Apply:

Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time