Job Description

Welcomes guests, handles table reservations, controls the flow of guests, supervises the assigned station / section, and serves (if needed) Food & Beverage to guests in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room - Service, Banquets) in order to maximize guest satisfaction.

Welcomes each guest that come to the restaurant and ensures they are made comfortable while they wait for their tables

Leads guests to the reserved table or the available table of guest's choice.

Makes sure that each table has a waiter attending to the guests.

Addresses guests' service needs in a professional, positive, and timely manner.

Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Engages guests in conversation regarding their stay, property services, and area attractions/offerings.

Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).

Offers assistance with children requirements.

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.

Understands all food and beverage items in the menu and the ability to recommend food & beverage combinations and up-sell alternatives.

Job Type: Full-time

Experience:

F&B Hostess: 2 years (Required) 5Hotel: 2 years (Required)