Job Description

Job Title: Hostess

Job Summary:

The Hostess is the first point of contact for guests at a restaurant or hospitality venue. This role involves warmly welcoming guests, managing reservations, and ensuring a smooth flow of seating and service. A hostess must maintain a friendly demeanor, remain organized under pressure, and provide exceptional customer service at all times.

Key Responsibilities:

Greet guests with a warm and friendly attitude upon arrival Manage reservations using a booking system or reservation book Escort guests to their assigned tables and present menus Maintain an organized waitlist and estimate wait times accurately Answer phone calls, take reservations, and respond to guest inquiries Ensure the front-of-house area is clean, tidy, and welcoming Communicate guest preferences or special requests to the service team Monitor dining room activity and assist in seating rotation for servers Handle guest complaints or concerns promptly and professionally Provide information about the menu, specials, and restaurant services

Qualifications:

High school diploma or equivalent preferred Previous customer service or hostess experience is a plus Excellent verbal communication and interpersonal skills Professional appearance and demeanor Ability to multitask and remain calm under pressure Familiarity with reservation systems (e.g., OpenTable, Resto Guru) is an advantage Availability to work flexible hours, including nights, weekends, and holidays

Working Conditions:

Fast-paced restaurant or hospitality environment Standing for extended periods Interaction with guests, staff, and management daily

Key Competencies:

Friendly and approachable Strong organizational skills Positive attitude and team-oriented Problem-solving and conflict resolution abilities Attention to detail
Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED4,000.00 - AED4,500.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Language:

arabic (Required)
Location:

* Abu Dhabi (Required)