Job Description

Summary

Ensure guests receive excellent service and satisfaction throughout their dining experience, anticipating needs and providing personalized attention Supervise and guide waiters during service to maintain hotel standards and smooth workflow Manage table assignments, reservations, and seating arrangements efficiently to optimize guest flow Check accuracy of orders taken, confirm special requests, and coordinate timely delivery to guests Promote menu items, specials, and beverages through effective upselling techniques and suggest pairings Communicate with kitchen and bar teams to ensure smooth order execution and resolve delays quickly Handle minor guest complaints professionally and escalate major issues to the Team Leader promptly Train and mentor waiters on service etiquette, menu knowledge, and hotel policies for consistent quality Inspect table setups, cutlery, glassware, and cleanliness before and during service to uphold standards Assist with billing, payment processing, and provide feedback to the Team Leader on staff performance and operational improvements
Qualifications

Diploma or degree in Hotel Management or Hospitality or equivalent qualification Minimum 1-2 year of experience in food and beverage service, preferably in a 5-star hotel environment Strong knowledge of fine dining service standards, menu items, wines, and beverages Excellent communication and interpersonal skills with ability to handle guest interactions professionally * Ability to supervise and train junior staff, with good leadership and problem-solving skills