Job Description

Service Leader (Captain)
Traders Hotel, Qaryat Al Beri, Abu Dhabi
An amazing opportunity has opened up in our award winning Afya All Day Dining restaurant. The successful applicant will be responsible for providing a high level of service to our guests and always remaining available to assist and advise when necessary.
What are we looking for?

• A high level of Standards.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast paced environment.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

What will you do?

• Interact with clients and understand their needs.
• Guide the guest through the Lobby Lounge menu.
• Suggest options based on the customers palate and taste.
• Fulfil guest orders in an effective and organised manner.
• Work with Lobby Lounge colleagues to keep excellent service standards.
• Maintain high levels of cleanliness/orderliness at the bar and surrounding areas.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Traders Hotel, Qaryat al Beri, Abu Dhabi
The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La, and a Souk.
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, "personal data" shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with diverse workforce