Job Requisition ID: 153970

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Facilities management is the integration of processes within the organisation to maintain and develop the required service standards, for the properties maintained which support and improve the effectiveness of the assets and their primary activities. The Facilities Manager is involved in both strategic planning and day-to-day operations, in relation to Mall, other retail and commercial assets and premises, infrastructure and the business operational requirements.

The Facilities Manager will be responsible for the strategic direction and facilities management service delivery across the portfolio. Such services range from property strategy, building, infrastructure maintenance and facilities maintenance, communications, administration and contract management for several outsourced engineering, maintenance employees and Energy Management Solutions. The Facilities Manager will have to demonstrate excellent leadership qualities and be able to handle multiple and often conflicting priorities. The FM also has to develop and maintain standard operating procedures, emergency response plans, preventive and predictive maintenance programmes and all technical documentation.

What you will do:

Responsible for:

Technical

• Assess the current conditions of MEP and A/C systems and other essential FM equipment in addition to soft services management within the portfolio.
• Assess and maintain the Greens / Landscaping of Golf Course
• Ensure that all the equipment and other facilities are working correctly.
• Maintaining the efficiency and good working conditions of the facilities.
• Planning for future development in line with strategic business objectives.
• Managing and leading change to ensure minimum disruption to facilities and core activities
• Ensure the buildings and facilities meet health and safety requirements.
• Responding appropriately to emergencies or urgent issues from any of the premises as they arise.
• Attending to tenant complaints with regards to facilities management with a quick response time.

People

• Develop staff development programs such as skills enhancement trainings and sessions.
• Evaluate the work quality of his staff and other subordinates.
• Coordinate with other offices and units for things that are not within the scope of the facilities service team.
• Coordinate with the senior management on work issues.
• Project management, supervising and coordinating contractors and service providers.
• Liaising with tenants to achieve excellence in customer satisfaction.
• Coordinating and leading one or more teams to cover various areas of responsibility.
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Checking that agreed work by staff or contractors has been completed satisfactorily and signed off.

Process

• Participate in the development of policies and procedures that affect the use of supplies and facilities.
• Initiate interventions to solve problems in the facilities.
• Ensure the safety of the building or establishment from fire, flood and other hazards.
• Initiate an active campaign on safety measures in the buildings and facilities.
• Directing and planning essential central services such as security, maintenance, cleaning, and waste disposal.
• Participate in preparing the budget so that the facilities maintenance team will have adequate funds for its operation.
• Manage the service in accordance with the SLA and KPI to ensure satisfaction to all customers.

Systems

• Prepare pertinent records and reports for the safety service division of the institution.
• Maintain accurate records of the condition of the equipment and other systems of all the buildings.
• Create a schedule of regular evaluation of the facilities.
• Create monitoring systems or programs in the institution to detect problems as early as possible.
• Ensure the team is engaged and able to fully utilize the operating systems eg CAFM

Job Context:

Comply with and use of organisational procedures and policies governing FM procurement strictly accordance with the DOA limits.

Required Skills to be successful:

Job-Specific Skills:

• Extensive knowledge of the Real Estate industry (10 to 15 years) and market conditions in the Middle East.
• Having worked within a Facilities Management environment with GCC in a managerial role.

Proficient in MS Office suites including MSWord, Excel, PowerPoint, Project Manager

Behavioural Competencies:

• Teamwork
• Communication
• Professional Knowledge
• Encourage subordinates
• Training and coaching

Personal Leadership

What equips you for the role:

Minimum Qualifications and Knowledge:

• B. Engineering degree; MBA advantageous
• Strong MEP knowledge

Minimum Experience:

• 10 to 15 years proven experience in Facilities Management in large organizations. Experience in managing commercial, residential and labour camps

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Al-Futtaim