Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Essential Duties and Responsibilities
Dining Services
Supervising meal delivery, ensuring timely delivery of meals with no delays
Regular and periodical meal and service inspections: ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist).
Kitchen and serving audits: making sure the vendors comply with health and food safety regulations.
Escalation to vendor management, if issues take place
Participate in JLL HSE audit to vendors' service and kitchen
Site Operations Management, business continuity and Compliance
Assist Facility Management Team with tactical planning for the team's goals and objectives
Provide facility specific assistance to the Facility Management team as needed or requested
Manage and maintain small facility management tasks as assigned
Assist with the coordination and scheduling of maintenance follow up activities
Provide general overall facility management services including continuous monitoring of office/facility
Act as an interface with client, visitors and contractors
Ensure appropriate follow up with client
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
Assist in the preparation of the conference/telepresence/meeting rooms as required
ensure follow up and supervision to running of convenience service
Support JLL team during initiatives and events.
Any and all other duties and tasks assigned.
Health and Safety Management
Be a site safety contact
Ensure that the site meets all legal and Client required HS&E regulations
Ensure that all JLL staff are working in compliance with HS&E regulations
Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.
People Management
Participate and help develop an environment conducive to good teamwork and cooperation among colleagues
Direct a team of office handymen and technicians during the execution of FM duties.
JLL Language
You enjoy and excel working on a fast-paced environment.
You are detailed oriented to deliver results timely and with the highest quality.
You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account's One Team while upholding safety standards.
You are a passionate about the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
At JLL you are expected to think "WE". Everyone in the organization is part of the team!
You are a proactive, empathetic and bring a positive attitude to the workplace each day.
You are a change agent who lives JLL's core values, including: ethics, teamwork and excellence.
Working with and for people is your passion!
Key Performance Measures
Higher education
Excellent Inter-personal, sound written and oral communication skills
Demonstrated ability to manage multiple and complex operational matters on a daily basis
Organization/ management skills
Capacity to deal with ambiguity and address complex problems
Ability to hold vendors/partners accountable to their deliverables.
Excellent PC skills (MS office)
Fluent verbal and written English.
Skills
Leadership , Soft skills, PC skills,
Competencies
Desire. The candidate must have a good desire to provide service excellence.
Vision. The candidate must have the ability to visualize the long-term plan for delivering service excellence.
Leadership. The candidate must have reasonably good leadership traits of visualization, direction and effectiveness to provide service excellence.
Problem Solving. The candidate should demonstrate the skills to analyse problems/issues and find innovative sustainable solutions to meet business needs.
Innovation. The candidate must be able to continuously develop service excellence and subordinates by thinking creatively and being able to put into action innovatively.
Organised Planning. The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors.
Decisive. The candidate must have a reasonable decision making process which brings about quick decisive responses and action.
Persistence. The candidate must have definiteness of purpose, desire, self-reliance, knowledge, co-operation and will power in a changing environment, which requires new work habits to be developed.
Communication. The candidate must have excellent inter-personal and communication skills. Fluent in English and local language.
Experience
Relevant experience in similar role
Relevant experience in Customer service.
Qualifications
All of the above.
#Ll-SH3
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!