Job Description

The job holder will be responsible for ensuring smooth operation of the organization by providing administrative support to the Facilities Department and the outlets, including General Maintenance services, Soft services like cleaning, security , pest control AND MEP services like Electrical & AC maintenance, CCTV, PABX, PAS, Fire fighting and fire alarm services,

DO -- Key Responsibilities

1.

Operational Standard and Management

Maintain the administrative services policies and procedures and quality standards Review the budget at regular intervals and appraise the Facilities Manager on quality and quantum of utilization Gather, adapt, store and distribute information within the company so has to enable employees to perform their scheduled responsibility better. Complaint call management which includes receiving calls from outlets, consolidating all jobs and assigning to technicians and close the same once done . Maintain the records of all these complaints and track on daily basis Prepare Purchase Justifications, LPO's, and other approval note, process Invoices , Get it signed by the concern authorized personal and forwards the information's and coordinate with purchase team for releasing payments Develop a good working relationship with all employees of the organization and provide assistance on admin related issues Maintain good relationship with all third-parties. Constantly oversee their performance and ensures that they honour their obligations. Mediate between the company signatory to the contract and the external vendor in case service level agreements are not met. Prepare and maintain trackers for Facilities related certificate renewals, contracts and initiate the process before the due date for renewing on time Documenting all the LPO's, Invoices, certificates and other documents and store in the file record room

2.

Service Quality Management

Work towards being a high quality internal service provider and to ensure that all administrative support requirements are being met. Document and communicate service standards & delivery mechanisms to all internal customers through email, posters, handbooks etc. Refine processes periodically to increase the efficiency levels and improve service levels.

Basic Qualification / Education / Vocational Training

Graduate


Technical diploma /knowledge in engineering services is added advantage

Advanced

Qualification / Certification / Specialist Training

Computer Skills with excellent hands on experience in MS EXCEL, WORD & PPT

Minimum Experience

3 yrs

Specific / Relevant Experience

2 - 3 years of experience in leading Facilities Management Companies


Basic knowledge /work experience in Oracle, INFOR, SAP



Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.


Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.


We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.



Landmark Leisure is the entertainment division of the iconic Landmark Group and was founded in 1999 with its flagship brand, Fun City. Since then, it has been the best-recognized family entertainment brand across the UAE, Bahrain, Kuwait, Oman, Qatar, and India catering to children from 1-12 years old. Our brands encourage children to learn whilst they play, with a variety of activities focused on their growth and development. The five Family Entertainment Centre (FEC) brands of the Landmark Leisure division include Fun City, Fun Ville, Fun Block, Fun Works, and Tridom.