Job Description

Executive - Housekeeper
Job Title: Executive Housekeeper
Department: Housekeeping
Reports To: General Manager / Resident Manager
Supervises: Assistant Housekeeping Manager, Housekeeping Supervisors, Laundry Manager, all housekeeping staff.
Job Summary:
The Executive Housekeeper is the strategic head of the housekeeping department, responsible for its overall leadership, financial performance, and long-term planning. This role sets the department's standards, manages the budget, develops policies, and leads the management team to ensure the entire property--from guest rooms to back-of-house--is immaculate, well-maintained, and aligned with the brand's identity. The Executive Housekeeper is a departmental head who focuses on strategy, administration, and resource management.
Key Responsibilities:
Strategic Leadership & Departmental Oversight:

• Develop and implement the department's annual goals, objectives, and operational standards.
• Create, update, and enforce all housekeeping policies and procedures.
• Lead, mentor, and develop the housekeeping management team (Assistant Managers, Supervisors).
• Represent the housekeeping department in executive meetings and inter-departmental communications.

Financial Management & Budgeting:

• Prepare and manage the annual housekeeping budget, including labor, linen, supplies, and capital expenditures.
• Analyze financial data and implement strategies to control costs and improve profitability without compromising quality.
• Approve departmental purchases and manage vendor contracts for linen, chemicals, and amenities.
• Monitor labor costs and ensure staffing levels are aligned with occupancy forecasts.

Quality Control & Standards Development:

• Establish and maintain the highest standards of cleanliness, maintenance, and aesthetic appeal for the entire hotel.
• Develop and implement a comprehensive quality assurance program, including detailed inspection checklists.
• Conduct regular random inspections and review reports from the Assistant Manager to ensure consistent quality.
• Stay updated on industry trends and new products to enhance efficiency and guest experience.

Inventory & Purchasing Control:

• Oversee all inventories for linens, uniforms, guest supplies, and cleaning equipment.
• Establish and control par stock levels for all items.
• Negotiate with suppliers to secure the best quality products at competitive prices.
• Manage the hotel's linen and uniform life cycle, including replacement and repair.

Human Resources & Team Development:

• Oversee the recruitment, selection, and onboarding of all housekeeping personnel.
• Develop and implement extensive training programs for all housekeeping staff levels.
• Conduct performance appraisals for managerial staff and oversee the appraisal process for the entire department.
• Foster a positive, productive, and inclusive work environment that encourages employee engagement and reduces turnover.

Health, Safety, and Compliance:

• Ensure full compliance with all health, safety, and sanitation regulations (OSHA, HACCP, local health codes).
• Champion the hotel's sustainability and environmental initiatives within the department (e.g., green cleaning programs, waste reduction).
• Manage risk by ensuring all safety protocols are strictly followed and that all incidents are documented and investigated.

Qualifications & Experience:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Experience: Minimum of 7-8 years of progressive experience in housekeeping, with at least 4-5 years in a senior leadership role as an Executive Housekeeper or Assistant Executive Housekeeper in a medium to large hotel.
• Skills:
• Exceptional leadership and strategic planning skills.
• Strong financial acumen with proven experience in budgeting and cost control.
• Excellent communication, negotiation, and problem-solving abilities.
• In-depth knowledge of housekeeping operations, laundry systems, and cleaning techniques.
• Proficiency in hotel management software and Microsoft Office Suite.
• Personal Attributes: Visionary leader, decisive, professional demeanor, high ethical standards, and a passion for excellence.

Skills Required