Job Description

Job Profile
At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.
For over 20 years, we have been delivering world-class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast-paced environments, are excellent team-players, enjoy problem-solving, and want to grow their career in customer service, operations, or leadership.
Your Responsibilities
As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

• Your responsibilities will include:
• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.

Required Skills, Qualifications, and Experience

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

We are as committed to your growth as we are to our clients: At Vista, you will benefit from:

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

Skills Required