Job Description

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.
A VIKING LEADERSHIP ROLE
As a Viking Shipboard Leader, you represent VikingaEUR(TM)s values and leadership philosophy ( Havamal ). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the companyaEUR(TM)s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member .
PURPOSE OF POSITION
To manage the Galley Department by ensuring a high level of quality in every aspect of the food service operation, maintaining an efficient administration system and by creating a friendly and guest-orientated service culture to ensure guest satisfaction and repeat business, which in turn will increase revenue and profitability of the company.
To provide at all times an excellent guest service, maintaining high standards and consistency of outstanding food quality, monitoring of all guest galley-related tasks and supervising and coaching the galley team.
YOUR RESPONSIBILITIES
Responsible for the entire galley operation onboard
Ensuring professional production and distribution of all meals for guest and crew in accordance with company standards, menu cycle and recipes
Organization and execution of F&B related ship functions and special events (for example Welcome Dinner, Farewell Dinner, Afternoon Tea, VES Cocktail)
Ensuring food safety, highest level of cleanliness in the galley and production areas at all times in accordance with Viking standards and HACCP procedures
Ordering of food supplies with MXP in accordance with the budget and production planning, in a cooperation with the Maitre and the Hotel Manager, while keeping the food cost budget at all times
Daily Conduction of menu briefings with waiter staff prior to service and instruction of waiters to explain dishes
Preparation of opening and closing ships at start and end of season
Supervision, motivation and training of the multi-national galley crew
Participation in loadings and conduction of quality control
Responsible for cost control and adherence to set budgets
Conduction of stock takes; inventory according to company procedure
Active participation in other ship functions, socializing with guests during mealtimes
This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future accordingly. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper
Aligning with Maitre to ensure high standards of the F&B Operation
Executing full reports in MXP in compliance with the MXP Wait Order System (WOS)
Organization, management, motivation and training of the galley team
Conduct performance evaluations for direct reports
Conduct departmental "Daily ReunionaEUR on a daily basis
Active participation on onboard training programs
Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Responsible for the correct departmental manning in the line of the EU Regulations and given budgets
Teamwork
Outstanding flexibility: must be able to work during different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking
Product Knowledge
Be fully proficient and knowledgeable about all relevant recipes, menu cycles, and function sheets
Become knowledgeable about itinerary-related ports of call and shore excursions
Full knowledge of the daily program
KPI Performance
Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Galley Department, as well as for the entire Food and Beverage Department
Strong motivation to achieve the company goals and objectives
Security
Full knowledge about safety & security procedures
Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company
YOUR PROFILE
Graduation from a culinary school required, and additional degree with hospitality focus preferred
Minimum of 4 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the galley operation
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills
Must be able to deal correctly with confidential information and must be discrete
Must be well groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment
Accounting and administration skills is a plus
GUIDELINES AND REGULATIONS
Implement SOP policies, procedures, standards, as laid out by the management.
Ensure appropriate appearance and clothing according to the updated grooming standards.
The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.
Position: Executive Chef
Supervisor: Hotel Manager, Corporate Chef
Gives instructions to : Sous Chef, Chef de Partie, Commis de Cuisine, Utility
Receives instructions from : Hotel Manager, Corporate Executive Chef, Corporate Operation
Manager
APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidateaEUR(TM)s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.