Liaises with Service Advisor in receiving accident vehicles from customers.
Verifies police reports and related documents
Conducts a thorough inspection of accident vehicles, prepares a list of essential parts and in liaise with Parts Department, obtains all necessary information required for preparing the estimates i.e. parts availability, price etc. and calculate the required labour hours. Coordinates with workshop supervisor and prepares necessary estimates through Audatex.
Advises/Informs the Insurance companies for any additional job that might be required and secure approval afterwards by providing a revised estimate as per the additional requirement.
Prepares weekly reports regarding estimate status and analyses the conversion ratio.
Defines performance goals at the start of the year in discussion with the Service Manager and ensures that the goals are achieved during the course of the year.