The incumbent is responsible for leading the guidelines, Standard Operating Procedures (SOPs), plans for improvements in development, deployment, and maintenance of the organization's content management systems for the organization within the limits of the organization's established practices & policies, departmental objectives, and directions/guidelines from supervisor.
Main Responsibilities & Tasks
Responsible for collaborating with cross-functional teams to gather requirements and design solutions
Ensure the efficient management of digital content
Responsible for configuring and optimizing ECM platforms, managing content workflows & ensuring data integrity and security
Responsible for training, supporting users, performing regular system audits
Stay abreast of the latest ECM trends and technologies
Lead innovative ECM solutions to enhance the organization's information management capabilities
Develop and deploy document management systems
Implement records management tools and maintain collaboration tools
Responsible for collecting business requirements, analyzing workflows
Lead implementation of strategies for content management and information sharing
Tailor ECM applications to client needs and ensure security & accessibility
Responsible for validating ECM Compliance with industry standards and regulations
Create system architecture documents and develop data models
Responsible for writing user guides and training materials for ECM
Diagnose performance and functionality issues and resolve user experience problems respectively
Conduct training sessions and assist users in adopting ECM solutions & best market practices.
Bachelor's degree in Computer Science, Information Systems, Business Administration (IT) or related field
At least 5 years of working experience with enterprise content management systems, such as Microsoft SharePoint, OpenText, Documentum, or Alfresco
* Certifications in ECM, such as AIIM's Certified Information Professional (CIP) or Microsoft's SharePoint certifications or equivalent
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