Job Description

Company Description

Tabby empowers financial freedom by transforming how people shop, save, and manage their money. With over 14 million users, Tabby enables better control over spending and finances. Over 40,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, and H&M, leverage Tabby's technology for growth and customer retention through flexible payment options online and in stores. Operating in Saudi Arabia, the UAE, and Kuwait, Tabby is valued at $1.5 billion and backed by leading global investment firms such as Wellington Management, PayPal Ventures, and Mubadala Investment Capital.

Role Description

We are seeking an English Customer Support Representative to join our on-site team in Cairo. This is a full-time position where you will handle communication with customers, resolve inquiries efficiently, provide troubleshooting support, and ensure customer satisfaction through quality service. You will play a vital role in maintaining a positive customer experience and fostering brand loyalty.

Qualifications

Proven skills in Customer Support, Customer Service, and Customer Satisfaction Excellent Communication skills, with the ability to handle inquiries professionally Demonstrated expertise in Troubleshooting and problem resolution Ability to multitask and manage time effectively Proficiency in English, both written and verbal Previous experience in a customer support or service-oriented role Familiarity with CRM tools or systems is a plus Bachelor's degree or equivalent professional experience is preferred
Job Types: Full-time, Permanent

Pay: E19,000.00 - E37,000.00 per month