English Call Center Agent
???????, C, EG, Egypt
Job Description
Key Responsibilities
Answer and manage a high volume of calls/communications professionally.
Provide accurate information about products/services, process orders, and handle returns.
Troubleshoot problems and resolve customer complaints efficiently.
Document all customer interactions and update CRM records accurately.
Follow company scripts and guidelines while thinking creatively for solutions.
Identify and escalate priority issues to management.
Perform outbound calls for follow-ups or surveys.
Essential Skills & Qualifications
Communication:
Excellent verbal and written English skills, clear articulation.Customer Service:
Patience, empathy, positive attitude, and de-escalation skills.Technical:
Computer proficiency, ability to multitask across applications (CRM).Problem-Solving:
Strong analytical skills to find effective solutions.Adaptability:
Ability to work in shifts, handle pressure, and learn quickly.Work Environment
Fast-paced, target-driven environment. May involve shifts, weekends, and holidays. Uses multiple software applications, especially Customer Relationship Management (CRM) tools.
Job Types: Full-time, Permanent
Pay: E19,000.00 - E22,000.00 per month
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Job Detail
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Job IdJD2254471
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location???????, C, EG, Egypt
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EducationNot mentioned