Job Description

We are seeking a fluent English-Arabic speaking Call Center Agent to join our team. As a Call Center Agent, you will handle inbound and outbound customer calls, responding to their inquiries, resolving issues, and providing excellent customer service.

Key Responsibilities:

- Handle inbound and outbound customer calls in English and Arabic

- Respond to customer inquiries, resolve issues, and provide excellent customer service

- Provide product and service information to customers

- Resolve customer complaints and escalate issues as needed

- Meet or exceed customer satisfaction and call handling targets

- Collaborate with internal teams to resolve customer issues and improve processes

Requirements:

- Fluency in English and Arabic languages

- 1-2 years of experience in a call center or customer service environment

- Excellent communication, problem-solving, and analytical skills

- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

- Strong knowledge of customer service principles and practices

- Proficiency in Microsoft Office and call center software

What We Offer:

- Competitive salary and benefits package

- Ongoing training and development opportunities

- Collaborative and supportive team environment

- Opportunities for career advancement and growth

Language Requirements:

- English: fluent speaking, reading, and writing skills

- Arabic: fluent speaking, reading, and writing skills (Modern Standard Arabic and/or dialects)

Work Schedule:

- Rotating shifts, including days, evenings, and weekends

- Overtime may be required during peak periods

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month