Acquisition of affluent NRI clients for SCB India through various sourcing channels including self-sourcing.
Deepening the Relationship of client with cross-selling various liability products such as Savings account balance, TD\xe2\x80\x99s, Mortgage and wealth referrals.
Participating and Initiating Business development activities.
Providing banking convenience to client by resolving their banking queries.
Ensure compliance with the bank polices at all times.
Relationship management
NTB Acquisition
Strategy
Manage service delivery through quality TAT.
Ensure end to end resolution of all customer queries and complaints within the time frame as per TAT.
Proactively establish customer contacts for all new relationship sourced.
Resolve customer complaints.
Business
Source affluent NTB NRI clients for SCB India through various sourcing channels including self-sourcing.
Fulfilment of NTB Account leads referred from SCB UAE and Conversion of NTB accounts leads generated from Tele-calling on Premium Database.
Engage with NTB Non-Resident Affluent Indian clients through referrals from existing SCB UAE NRI clients to acquire NTB clients for SCB India.
Tele- calling on the given UAE client base (Priority / Premium / Personal)) to cross-sell SCB India Account Proposition.
Conversion on Digital Leads as and when assigned on monthly basis.
Acquiring and Qualifying NTB clients to bank\xe2\x80\x99s segment thresholds (Priority \xe2\x80\x93 Rs 30 lakhs, Premium \xe2\x80\x93 Rs 15 lakhs & Personal \xe2\x80\x93 Rs 3 lakhs)
Activate NTB clients post acquisition to set up and educate clients on remote channel usage i.e Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow with India RM to assists client\xe2\x80\x99s banking needs)
Meet the client in person and understand the client needs.
Ensure bank charges / terms and conditions are clearly communicated to all clients.
Engage with sourced clients for segment qualification across corridors by focusing on cross sell opportunity by engaging with SCB India RM.
Acquire clients through anchor products (Accounts and Deposits)
Ensure coverage of client base in accordance with the approved contact plans.
Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
Maintain complete and detailed knowledge of all the assigned products.
Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
Maintain accurate and up to date activity records in daily sales log or CEMs.
Coordinate client events for the unit along with the product team.
Processes
Timely dispatch of all the original documents including AOF\xe2\x80\x99s and service request forms to SCB, India post processing of the request within the agreed timelines (10 days as well as purging of all clients related data post account opening.
Ensure account opening TAT is adhered to (ideal TAT is 3 days)
Ensure error free application and documentation.
Risk Management
Ensure compliance with the bank policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
Ensure adherence to the overall risk management framework of the bank including operational risk and sale governance framework.
Ensure knowledge of all policies and procedures in relation to AML/CDD guidelines.
Ensure customer due diligence requirements as prescribed by the bank are duly adhered to.
Governance
Take personal responsibility to embed the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Ensure full awareness of bank guidelines and Operational Risk /Governance policies related to Mis-selling etc
Effectively and collaboratively identify, escalate, mitigate and resolve overall operational risk, conduct and compliance matters.
Ensure Compliance with Minimum Control Standards on Customer Data Confidentiality
Completion of all mandatory risk and compliance training including e-learning within stated timeframes
Proactive identification of risks and concerns including escalation to all relevant stakeholders.
Ensure strict adherence to all group standards of AML/CDD guidelines, Compliance procedures and Processes. All the legal, operational and compliance guidelines provided by the bank are adhered to.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Priority Banking Team, SCB, UAE
NRI Unit- SCB UAE
NR Segment Team, SCB India
NRI Client Service Manager, SCB India
NRI RM, SCB India
Operational Risk Team, SCB UAE
Client Onboarding Team, SCB India
Sky Team- SCB India
Other Responsibilities
Individual Competencies
Spot Opportunities
Solve Problems
Take the Lead
Build Resilience
Collaborate
Communicate
Deliver Sustainably
Achieve Results
Technical Competencies
Manage Conduct
Manage Risk
Our Ideal Candidate
Academic or Professional Education/Qualifications (i.e., standards required for roles): Graduate degree.
Bank training (i.e., mandatory & developmental) - role and regulatory, Leadership training, Compliance Training
Role Specific Competencies
Excel skills
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.