Emirati Freshers – Dubai (customer Service Executive)

Sharjah, United Arab Emirates

Job Description


WE required for our portal - upcoming positions , will be available to different companies for hiring purposes.

  • Act as the first point of contact for customers, addressing inquiries and resolving issues with a friendly demeanor.
  • Maintain up-to-date knowledge of products and services to provide accurate information and recommendations.
  • Log customer interactions and feedback in the system to ensure seamless service and follow-up.
  • Assist in managing customer accounts, ensuring all information is accurate and up-to-date.
  • Collaborate with team members to improve service processes and enhance the overall customer experience.
  • Handle complaints with empathy and professionalism, ensuring that resolutions align with company policies.
  • Educate customers on product features and benefits to enhance their understanding and satisfaction.
  • Participate in training sessions to continually develop your skills and stay informed about company updates.
  • Monitor customer feedback on various platforms to identify areas for improvement.
  • Contribute to a positive team environment by sharing insights and supporting colleagues in achieving service goals.
Desired Candidate Profile
  • Recent graduates with a Bachelor's degree in Business Administration, Marketing, or related fields.
  • No prior work experience required, but internships in customer service are a plus.
  • Emirati nationality is preferred to align with local workforce initiatives.
  • Fluency in Arabic and English is essential for effective communication with diverse customers.
  • Strong technical skills with proficiency in customer relationship management (CRM) software.
  • Excellent verbal and written communication abilities to convey information clearly.
  • Demonstrated problem-solving skills to address customer issues efficiently.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • A positive attitude and a genuine desire to help others succeed.
  • Flexibility to work various shifts, including weekends and public holidays, as needed.
  • We are only the job portal; we don't promise any jobs or commit any kind of placements.
Nationality
Any
Iqama
Resident

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Job Detail

  • Job Id
    JD1907384
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sharjah, United Arab Emirates
  • Education
    Not mentioned