Job Description

Job Requisition ID:

174563


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Full-Time & Part-Time | 100% Remote Option After Training

Are you an empathetic, service?driven Emirati professional who thrives on helping patients over the phone and across digital channels?

Join

Al?Futtaim Health

, where your dedication is valued, your growth is supported, and your work truly matters.

f you are not a UAE National, please explore other opportunities within Al?Futtaim Health.

Purpose of the Role

As a Call Center Agent, you will be the

first point of contact

for HealthHub patients ensuring a welcoming, efficient, and compassionate experience.



You will handle

high?volume inbound/outbound calls

,

live chat

,

WhatsApp

,

email

, and

social media

inquiries; coordinate appointments; and provide accurate information with professionalism and confidentiality.



After a successful training period, you can work

100% remotely

from anywhere in the UAE.

Full?time and part?time

schedules are available.

Why Emirati Call Center Agents Choose Us

Serve Your Community

- Play a vital role in patient?centered care across Dubai.

Prime Locations & Remote Flexibility

- Work in modern HealthHub Clinics or from home after training.

Professional Growth

- Continuous training, mentorship, and career development, aligned with our Emiratisation efforts.

Inclusive Culture

- Join a diverse, supportive team aligned with the UAE's healthcare vision.

Designed for Balance

- 5?day work week; flexible

full?time

and

part?time

options.

Competitive Rewards

- Attractive salary + performance bonus.

Modern Tools

- Advanced omnichannel systems for patient support.

Team?Based Care

- Collaborate with clinical and administrative teams.

Comprehensive Benefits

- Health & life insurance, generous leave.

What You'll Do

Deliver exceptional service across phone and digital channels; maintain confidentiality at all times.[ Manage

omnichannel

communication (calls, chat, WhatsApp, email, social). Schedule, reschedule, and cancel appointments using automated systems; convert inquiries into booked visits to meet KPIs. Verify

insurance eligibility

via insurer portals; communicate requirements clearly. Coordinate urgent cases with relevant teams for timely resolution; recommend process improvements. Uphold punctuality, schedule adherence, and care of contact center assets.

Who You Are

UAE National

with strong communication and interpersonal skills.

Bilingual fluency (Arabic & English)

is essential. Experienced in

customer service

; prior

call center

or

healthcare front?desk

exposure is an advantage. Tech?savvy with excellent PC/systems skills; comfortable multitasking in a fast?paced environment. Calm problem?solver with critical thinking and conflict?management skills.

Minimum Qualifications & Knowledge

University Graduate

(any discipline); understanding of

healthcare terminology

is beneficial.

2-3 years

in a customer?facing role; healthcare and

insurance verification

experience highly beneficial. Excellent computer literacy; strong written/verbal skills in

Arabic & English

.

Eligibility & Emiratisation

This position

supports the UAE Emiratisation initiative

;

UAE Nationals are strongly encouraged to apply

.



During hiring, candidates may be asked to provide

documentation of nationality (e.g., Family Book)

for eligibility verification, in line with program requirements and company policy.



We remain an equal?opportunity employer. If you are not a UAE National, please explore other opportunities within Al?Futtaim Health.

Reporting Line

Reports to the

Call Center Supervisor

and works closely with contact center and clinic teams.

Location & Work Pattern

Dubai - (Insert specific clinic/location)

or

100% remote

after training

5?day work week

; flexible

full?time

and

part?time

schedules available

Ready to Make a Difference?

If you are passionate about creating a patient experience that is welcoming, efficient, and empathetic, we'd love to hear from you.

Apply today

via the Al?Futtaim careers portal or share your CV with our Talent Acquisition team.

About Al-Futtaim Healthcare

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world's leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It's a new way of healthcare that's designed to meet a patient's needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we've earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.


As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: "

We Hear You.

"