eCommerce Product Manager | Retail | Digital | UAE

Overview of the role:

The Product Manager will be a key member of the Product Management team to lead the better and smoother customer experience on every digital channel and responsible for delivery of all E-Commerce projects. The JH will be accountable to manage product discovery and deliver all Digital products of Futtaim Group\'s e-commerce websites.

What you will do:-

Description of Accountability:

Digital Product Management and leadership.

• Developing product requirements and roadmaps, and implement product strategies consistent with Digital Retail vision, while developing and maintaining product backlog
• Taking charge of the full end-to-end product development and managing the product line life cycle all the way from the strategic planning to tactical initiatives.
• Leading product development and coordinating with engineering, marketing, UX/UI and other teams, while ensuring product development is on track and adjusting schedules as required.
• Act as the key authority and point of contact for project development concepts, business strategy and business models.
• Producing and reviewing product requirements documents (PRD) and make creative recommendations to expand product base and vision
• Plan, direct, supervise and control the execution of assigned product team (business) functions. Manage identification of business opportunities which can be met through the development of digital solutions.
• Create, make decisions and maintain a value-based prioritised backlog of opportunities for products which align to Al Futtaim business strategy and goals. Develop business cases and economic models backed by data.
• Lead and create the appropriate measurement capabilities to monitor product performance and iterations on the product
• Utilise data, including transactional data, usage statistics, primary guest research, and industry analyst reports to inform prioritisation and solutions
• Partner with stakeholders across the organisation to ensure operational support for go to market plans
• Maintain awareness of third-party capabilities that provide viable product solutions. Negotiate contracts and manage vendor relationships
• Accountable for the creation of user stories and acceptance criteria. Utilise story mapping techniques to inform the creation of release plans, with a strong bias towards incremental delivery and iteration.
• Deliver results for key product metrics and goals that supports business objectives
• Provide support during system outages or emergency situations

Marketplace Management and leadership;

• Own the end-to-end experiences from both technical and business perspective and create the prioritized road map for the marketplace initiative
• Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time.
• Act as subject matter expert on the entire marketplace Business and Technical activities; Marketplace set-up, MP API Integration best practices , Seller on-boarding and management, Seller optimization MP Commercial strategy.
• Deploy winning tactics within AFG marketplace initiative
• Manage the relationship with the MP platform and service provider, while leading the entire development phase from concept to launch

Localization Management and leadership;

• Own and lead the entire product Arabization/ localization while managing the entire life-cycle of multiple Translation projects
• Define and independently drive mechanisms to prioritize and improve localization across multiple products and languages simultaneously
• Develop project plans, establish SLAs and workflows for internal teams and external vendors
• Manage time, budget, resources, and quality control across multiple product development teams
• Lead team members including project managers, engineers, translators and publishers etc
• Head and direct department initiatives consisting of translation quality, vendor strategy, process improvements and tools improvements.
• Develop Digital Localisation Strategy for AFG Digital Retailing
• Support businesses in their day-2-day translation management and provide technical support for all the Translation Management platform activities
• Manage the entire relationship with both the Translation Management platform provider and the outsource agency.

WebOps Management and leadership

• Manage the entire support functionality (L2 & L3) for all eCommerce Mobile apps, Web and backend services to drive continuous improvement within the consumer products and services portfolio
• Setting up support structure for businesses
• Lead the Web Operation team and define their sprints scope and priorities
• Manage the relationship with all eCommerce businesses to define business opportunities through feature development

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