Job Description

Job Title ECommerce Manager Dubai

Description

Dubai
eCommerce Manager

Who we are

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organization's growth, we are looking to develop a world-class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organization to deliver significant growth. We are looking for top talent to join us on this journey.

The Role

Our eCommerce Manager will be responsible for conceptualizing, recommending, and analyzing the strategic E-commerce function.

He/ she will lead online P&L, the delivery of profitable sales growth through managing merchandise in the online channel, and execution of a world-class customer experience that is consistent with the Global Brand strategy in all operating markets.

What you'll be doing

Strategy and Planning:

Elaborate on the vision at the Division level and set up the yearly strategic plan and the yearly budgets in accordance with the Brand's vision and mission.

Responsible for the development of the annual online brand P&L budget and commercial / trading plan formulation and delivery in conjunction with the regional team(s).

Conduct strategic meetings with suppliers and regional teams to negotiate commercial conditions (margin, animations, exclusivity...)

Business Development/Relationship Management:

Lead the implementation of new business strategies and new partner relationships to increase the reach of the Brand online.

Develop new business strategies, tactical plans, and detailed business cases for new business development to rationalize resource investments.

Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L.

Web Analytics Management:

Analyze web metrics and make recommendations to improve website performance including new ways to drive website traffic and revenue opportunities.

Compile and analyze search data and metrics to make decisions regarding business strategy.

Perform click-through rate, conversion, spending, and creative analysis to identify growth/optimization opportunities.

Product Management:

Execute product strategy based on strategic objectives, customer needs, and Brand M&As.

Hear the voice of the customer (and our associates) and represent it while working with various teams to build products that provide an unparalleled shopping experience by putting the customer first by identifying their current and future needs, pain points, and dreams.

Communicate product priorities/direction to relevant stakeholders.

Manage collaboration between teams (internal/external), and ensure accountability and ownership throughout the project work.

Design, test, and manage customer-facing digital products to execute the vision of taking customer interaction to a new level, across multiple platforms.

Conduct customer research and determine the user's story. Draft and build digital product concepts, MVPs and staged products independently; conduct A/B tests and deep dives into customer behavior/interaction (with data) to uncover opportunities and drive business success.

Identify opportunities, and goals and determine metrics for analytics.

Grow digital products and services continuously to ensure our ultimate objective: state-of-the-art experiences.

CX/UX:

Plan and execute large-scale CX/UX development/improvement projects in coordination with external service providers.

Create supporting project documentation and plan work streams; track and review product work/direction on a regular basis.

Lead the prioritization of product development needs.

What you'll need to succeed

You have experience in fashion eCommerce.

You have experience in scaling up an eCommerce business.

You are driven, results-oriented, and determined.

You have a user experience design skill set including data-driven analytics capabilities and a working understanding of web application technologies.

You have excellent knowledge of Photoshop, HTML5 and CSS3 coding.

You have the ability to prototype in HTML, JavaScript, and CSS and in prototyping tools like InVision etc.

You have a working knowledge of Dreamweaver/Visual Studio.

You have a university Degree in Computer Science, Computer Engineering, or any relevant field.

What We Offer

We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role.

Our Group offers the opportunity to support careers that may span different teams, different job roles, categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing Benefits

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, and exclusive employee discounts.

Dubai
eCommerce Manager

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the "
Website
").

CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.

CHALHOUB may collect and process the following data about you

Information you give us
.
You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.

Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

CHALHOUB uses data held about you in the following ways:

Information you give to us. CHALHOUB will use this information:

to provide you with information about goods and services CHALHOUB offers;

to notify you about changes to our service;

to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information CHALHOUB collects about you. CHALHOUB will use this information:

• to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and

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