Job Description

Order Management & Payment Reconciliation

Reviewing and verifying customer payments across Checkout.com, Tabby, and Tamara Reconciling payment data with orders in

commercetools

and the ERP Processing, updating, and tracking order statuses accurately through internal systems

Fulfillment & Logistics Coordination

Coordinating withstores, warehouses, and logistics partners to facilitate smooth and timely deliveries Monitoring the end-to-end order lifecycle, proactively flagging and resolving any delays or discrepancies

Customer Service

Responding to customer inquiries, complaints, and order status requests across channels (email, phone, WhatsApp/chat) Providing timely, clear, and courteous support in both Arabic and English

Cross-functional Collaboration

Liaising between customer support, logistics, merchandising, and store teams to resolve order or inventory-related issues Ensuring alignment between customer expectations and backend processes

Reporting & Documentation

Maintaining up-to-date records of orders processed, escalations, and issue resolutions Generating daily/weekly Excel-based reports and trackers
PROFILE


1-3 years of experience in order processing, logistics coordination, or ecommerce customer service. Fluency in Arabic and English (verbal and written) is a mandatory Prior experience or exposure to Checkout.com, Tabby, Tamara, commercetools, or ERP systems is highly desirable Strong grasp of Microsoft Excel for reporting and operational tracking. Proficiency with Excel formulas, pivot tables, and data filters is essential Exceptional communication and coordination skills, with the ability to handle multiple moving parts and priorities A polished, composed demeanor and a customer-first mindset * Comfortable working in a fast-paced, detail-intensive environment where ownership is key