We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG\xc2\xae, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We\xe2\x80\x99re growing; grow with us. Conveniently located in the heart of one of Doha\'s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha \xe2\x80\x93 The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha\'s Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected. Your day-to-day:

• Ensures the smooth running of the operations on a day-to-day basis and in a proactive manner.

• Support and assist all Front Office sections.

• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.

• Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales, and Butlers of Front Office matters which may concern them.

• Check all correspondence of the day\xe2\x80\x99s arrivals to familiarize with arrived and arriving guests and their needs, and follows up as required.

• Control room availability for walk-ins and establish accountability for guests\' departure dates and times.

• Follow up with Housekeeping on any unresolved room discrepancies.

• Maintain reservation procedures and same-day arrivals.

• Check all arrivals folios, follows up on credit standing of walk-in guests, and validity of account to company instructions.

• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.

• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees.

• Ensures that all departmental information is kept accurate and up to date.

• Promotes in-house sales and facilities to maximize hotel revenues.

• Understand and carries out duties in line with Hotel Emergency Procedures.

• Inspects the Front and Back of the house for cleanliness, Health & Safety and reports any faults to concerned departments.

• Inspects guestrooms on a daily basis.

• Co-ordinates/Assists security personnel in all related matters.

• Responds promptly to any operational requests from Front Office and other hotel departments.

• Attends to referred and unsolved problematic situations.

• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.

• Completes VIP, delegations, and group leader\'s welcome and farewell as appropriate.

• Conduct efficient hand-over with the coming Manager.

What we need from you:

• Minimum 2-3 years of relevant experience in a similar capacity

• Reading, writing, and oral proficiency in Arabic and English language is a must

• Good knowledge of MS Excel, Word, and PowerPoint

• Strong leadership, interpersonal, and training skills

• Results and service-oriented with an eye for detail

• Ability to multi-task, and work well in stressful & high-pressure situations

• Team player & builder

What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life \xe2\x80\x93 including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our wellbeing