Duty Manager

Dubai, United Arab Emirates

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Ensures standards & house rules are maintained during shift in all areas
Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A
Ensure arriving guests receive prompt cordial attention & personal recognition.
Meets & escorts arriving VIP's, and CEM (Customer Experience Management) guests arriving.
Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M.
Assists guests with guestroom problems.
Supports other departments with regard to emergency requisitions, problem solving etc
Conducts tours of the hotel as required.
Monitors lobby & guest corridor activity, and cleanliness.
Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
Conducts regular "clock" rounds through the hotel to ensure safety & high standard of cleanliness are maintained. Reports problems to relevant departments.
Coordinates "overbooking" situations
Coordinates details and changes for banquet functions if needed.
Coordinates any "down time" procedures and deal with outlet systems problems.
Conducts regular guestroom inspections.
In absence of engineering department first line support for technical problems.
Keep duty managers information manual up to date.

Job Type: Full-time Education:

Experience:

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