Description

ibis World Trade Centre Dubai

Company Description

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Duty Manager

What you will be doing:

• Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.
• Handle different guest challenges and situations and be part of the first response emergency team.
• Attend VIP\'s arrival.
• Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
• Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
• Maintain and improve quality service in Front Office.
• Be aware of room status and also the competitors\' status.
• Optimise the occupancy rate and average room rate.
• Check the management of \xe2\x80\x9cno-show\xe2\x80\x9d
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Ensure that all entries in the logbook are read and followed up if necessary.
• Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage.
• Check credit limit report and follow up accordingly.
• Check discrepancy report and action accordingly.
• Aware about local requirements (follow up and responsible for DTCM and Police requirements).
• Train junior team member and co-ordinate the monthly on the job training for the whole department

Qualifications

Your experience and skills include:

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus
• Good interpersonal skills and self-confident
• Good sales skills
• Dynamic
• Good presentation
• A thorough and organised approach

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