Job Description

Job Title Duty Manager

Description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. If you are looking for a dynamic environment for growth, please join us as Duty Manager. To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration KEY ROLES & RESPONSIBILITIESManage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognitionAssist the Front Office Manager in all aspects of his/her dutiesEnsure repeat guests and other VIPs receive special attention and recognitionControl room availability, room types, accuracy of room count and rate categoriesMaximize occupancy, revenue & average rate while maintaining high service standardsLiaise with Housekeeping Department to ensure room image is maintained and the 'Room Ready on Arrival' policy is adhered toLiaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are metBe aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried outKnow system recovery proceduresInterpret computer reports and compile relevant statistics for front office Approve upgrades and special amenities in absence of managerMaintain inter-departmental relationships to ensure seamless customer serviceInspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrivalPrepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movementsMaintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearanceWork with the HR Manager to ensure productive departmental performance Work with Finance in the preparation and management of the department's budgetAdhere to OH&S policies and procedures and ensure all direct reports do the samePERSONAL ATTRIBUTESGood organisational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredQUALIFICATIONSDegree from School for Tourism & Hotel Management EXPERIENCEMinimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level.

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