Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Duty Manager
As an Duty Manager, you will show your supervision and interpersonal strengths to oversee and monitor efficiency of all processes while ensuring an exceptional guest journey.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Responsible for the sales, the organisation and the quality of the services delivered to the guests for the Front Office department.
• Demonstrate a commitment to personal guest service excellence
• Effective recruitment, selection and training for all positions within the dept.
• Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
• Maintain and improve quality service in Front Office.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• To conduct daily pre-shift briefings to teams on rooms occupancy, arrival and departures, functions /event and special attention that is needed.

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor