Job Description

Drilling and Completions Data Analyst
Do you enjoy creating innovative and strategic solutions to solve complex problems?
Would you like the opportunity to learn cutting-edge technology?
Join our Field Service team
As a Drilling and Completions Data Analyst, you will be responsible for data management, incident management, and support of real-time drilling applications, wireline and completions data. This position demands the highest level of customer service to internal and external customers and will challenge your ability to perform activities in a high-paced environment.
Partner with the best
As a Drilling and Completions Data Analyst, you will be responsible for:

• Creating wells in application(s), creating users, adding or updating user rights, configuring information feeds, and troubleshooting real-time well data
• Managing the day-to-day data entry and data quality control tasks
• Providing application support to customers in person and via email and/or phone
• Tracking incidents and requests using the Baker Hughes management system
• Troubleshooting or escalating issues to resolution
• Interacting directly with customers to triage application-related issues and driving prompt resolution by working with teams involved in the process
• Maintaining, developing, and following company standard operating procedures
• Providing timely and proactive communications to stakeholders on significant issues and developments
• Following all Knowledge-Centered Support processes and methodologies
• Working with regional and global teams to ensure onboarding of new customers, ensure service continuity, and information security
• Providing training on individual product applications
• Communicating recurring issues and facilitating continuous improvement
• Managing additional projects when assigned

Fuel your passion
To be successful in this role you will:

• Have a Bachelors Degree in IT, systems, petroleum engineering and/or related fields

• Have a minimum 3 years of operational experience in the Oil & Gas industry

• Have knowledge of ITIL methodology (preferred)

• Have experience in internal and external customer service and management

• Have an advanced level of English, Arabic language skills are an advantage

• Have excellent written and verbal communication skills

• Have the ability to work independently on projects, as well as being highly collaborative and a team-oriented individual

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
For us flexibility works both ways, we work with global customers and have annual targets, so as long as we can respond and deliver to these we can offer a lot of flexibility in this role. Talk to us about your desired flexible working options when you apply
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and well-being activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Skills Required