Dispatcher
Cairo, Egypt
Job Description
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary The focal point between customers, riders and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers, and report any suspicious issues that might impact the Dispatching KPIs.
What’s On Your Plate?
- Handling the riders’ issues that might reflect on the delivery process.
- Addressing problems and requests by transmitting information or providing solutions.
- Contact our riders, vendors, and customers to solve any issue that might happen in the orders’ stages.
- Support local and regional teams to proactively improve the delivery experience of our customers.
What Do We Request?
- To be highly flexible and able to handle multiple tasks simultaneously together.
- Very good command of English and Business writing.
- On very-good terms with technology and systems.
- Graduates only.
- Outstanding communication skills
- Working conditions - rotational shifts and weekends.
- Experience in Logistics or Dispatching would be preferred.
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Job Detail
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Job IdJD1422879
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned