to manage the scheduling, dispatching, and tracking of vehicles and drivers across our Rent-A-Car operations. The ideal candidate will ensure timely delivery and collection of vehicles, maintain smooth coordination between departments, and uphold excellent customer service standards.
Key Responsibilities:
Coordinate and schedule the dispatch and collection of rental vehicles as per booking requirements.
Assign drivers efficiently based on availability, location, and workload.
Track vehicle movements and ensure timely delivery/pick-up to avoid customer delays.
Liaise with the customer service and operations team to align dispatch schedules with customer expectations.
Maintain accurate logs of vehicle dispatches, returns, delays, and driver performance.
Monitor real-time issues such as vehicle breakdowns or customer complaints and provide immediate solutions.
Ensure all vehicles dispatched are cleaned, fueled, and in proper condition.
Assist in managing fleet availability and optimising vehicle utilization.
Communicate effectively with drivers and guide them on routes and customer protocols.
Support in handling last-minute or urgent rental requirements.
Requirements:
Proven experience as a Dispatch Coordinator or in a similar logistics/operations role (preferably in car rental, transport, or logistics industry).
Strong organisational and time management skills.
Excellent communication skills in English (Arabic or other languages is a plus).
Ability to work under pressure and handle multiple tasks simultaneously.
Familiarity with GPS tracking tools and dispatch software is preferred.
Proficient in MS Office (Word, Excel, Outlook).
Valid UAE driving license (preferred but not mandatory).
Job Type: Full-time
Pay: AED3,500.00 - AED4,000.00 per month
Experience:
* Rent A Car: 2 years (Required)
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