Discharge Officer Team Leader
Kuwait, Kuwait
Job Description
Purpose and Scope of the Job
Manages and leads a team of billing office staff. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Leading and developing a group of staff or volunteers, ensuring that the service offered to customers is delivered in accordance with their preferences and needs.
Main Duties and Responsibilities/Performance Standards
1
Creates an inspires team environment with an open communication culture
2
Sets clear team goals
3
Monitors team performance and report it to Supervisor / head of unit
4
Covers the crowded receptions which are located in his certain area
5
Makes sure that billing office staff follow the sequences of service
6
Motivates team members
7
Teaches and trains team members on various customer service strategies
8
Assists supervisors for new team member training
9
Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
10
Hands over the main issues on the spot to direct supervisor
11
Facilitates issues for any unsatisfied patients
12
Ensures safety standards (occupational and patient safety) and HR best practices are complied.
13
Acts as the key counselor for patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies
14
Monitor possible discharge cases and ensure smooth daily discharge process.
15
Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
16
Ensures quality and patient safety practices are followed
17
Provides or promotes people-centered care
18
Promotes inclusive health by providing equitable and accessible care to patients and families with special needs
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Job Detail
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Job IdJD1441123
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait, Kuwait
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EducationNot mentioned