Director Retail Consumer Excellence Mena
Dubai, United Arab Emirates
Job Description
Purpose & Overall Relevance for the Organisation:
Lead and drive a sustainable and profitable DTC channel growth, driving a seamless consumer experience through the definition/implementation of operating models, tools and training that increase productivity, profitability, decrease complexity and ensure corporate compliance at field level.
Key Responsibilities:
- Lead the MENA DTC Retail Operational Excellence strategy and implementation in alignment with key EM initiatives and EM Cluster business models.
- Responsible for the achievement of the MENA targeted KPIs for net sales and profitability, by executing Retail relevant processes to drive productivity and profitability at field level.
- Main point-of-contact to EM for all DTC Operations projects and initiatives.
- Driving projects aligned with EM DTC Excellence and ensuring consistent cascading across the assigned countries.
- Be the subject matter expert for “House of Retail” operating framework in MENA.
- Consolidation of Global/EM tools and proposing new improvement initiatives along with country DTC teams, targeting country specific opportunities for MENA.
- Facilitate MENA pilots/initiatives on enhancing digital consumer experience in stores, to provide a truly consistent consumer experience within MENA countries.
- Deliver a harmonized way of working and consumer centric strategy across MENA countries by sharing and implementing best practices.
- Create and drive a high-performance culture by:
- Evaluating the competencies of team members on a regular basis; providing prompt feedback and guidance to drive high performance
- Taking ownership for Talent Management processes to grow, develop and retain talents
- Translating company goals in team-specific actions and business plans. Control and monitor performance and results
- Influence and drive cross-functional collaboration to facilitate the development of Retail via premium presentation, consumer service excellence and insight-driven decision making.
- Alignment with Internal Control and Internal Audit on compliance related topics, communicating and tracking performance of MENA countries accordingly.
Key Relationships:
- EM DTC Excellence
- EM, MENA GM, Finance, Omni, Legal, B&M, Sales Academy, IT, HR
- Country DTC/Operations leads
- Country Retail stakeholders
Knowledge, Skills and Abilities:
- Strong team builder, comfortable working in a matrix organization, across borders working with a diverse and international group of highly skilled leaders and experts
- Demonstrated experience in team leadership; lead, motivate, and develop high performing teams
- Excellent communication skills including impactful presentation skills, influencing & negotiating, business partnering and change management
- Advanced user of MS Office suite of products
- Proven project management experience in large scale initiatives
- Fluent in English
- Additional languages are an advantage
- Remote management experience
Requisite Education and Experience / Minimum Qualifications:
- University degree in business, ideally with Retail focus or equivalent professional experience.
- Advanced level understanding of Retail operations. Logistics/merchandising/finance exposure desired.
- 10 years’ experience in large international Franchise and/or Retail operations, ideally in apparel/fashion/shoes.
- Minimum of five years in a senior management/head of department role or equivalent level
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE – THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.
- CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve. COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents. Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
JOB TITLE:
Director Retail Consumer Excellence MENA
BRAND:
adidas
LOCATION:
Dubai
TEAM:
Retail (Back Office)
STATE:
DU
COUNTRY/REGION:
AE
CONTRACT TYPE:
Full time
NUMBER:
474688
DATE:
Aug 10, 2022
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Job Detail
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Job IdJD1422115
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned