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Summary of Responsibilities: Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Ensure service and production is provided in the proper manner, and with the usual high standards of a Accor Hotels. Understand, maintain and execute operational manuals and guidelines
Supervise and develop personnel in the department to their maximum effectiveness
Select and recruit qualified people
Orient new personnel with situations, facilities and operating hours
Initiate an effective training program, both formal and on the job
Develop knowledge and skills of employees
Familiarize employees with opportunities for progress and ensure proper advancement
Understand and control cost, detects waste in productivity in terms of minutes, methods, money, machines, and materials and takes the proper action
Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve
Establish safe working conditions and practices. Ensure proper cleanliness in all areas
Require staff to wear proper apparel at all times
Create progressive reporting relationships with supervisors and subordinates
Communicate clearly
Ensure understanding of desire objectives
Maintain a high quality of housekeeping standards in:
-Rooms -Linen and Uniforms -Valet and seamstress -Lost and found -Laundry -Janitorial and contract cleaners * Ensure that all these departments look after their equipment and treat it with respect. Cleanliness in all areas is of the utmost importance. Ensure proper maintenance
Develop decision-making and problem-solving skill. Delegate effectively by:
-Transferring specific responsibilities -Giving sufficient authority to carry out desired task. -Holding employees accountable for carrying out responsibilities and exercising authority * Administer labor relation functions
Undertake a public relations role in representing the hotel as a member of management