Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world\xe2\x80\x99s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

• Assist in monitoring Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Assist in overseeing laundry operations
• Schedule with Director of Housekeeping routine quality control inspections of all Housekeeping areas
• Inspect guest and public areas on a regular basis to ensure that furnishings, facilities, and equipment are clean and in good condition; make recommendations to Director of Housekeeping accordingly regarding upkeep
• Assist in managing spring cleaning schedules
• Maintain open channels of communication with other department heads and General Manager and Executive Assistant Manager
• Establish and maintain productive team relations and work with Human Resources to ensure that team members\xe2\x80\x99 performance is effectively managed
• Assist in maintaining appropriate standards for dress, hygiene, uniforms, appearance, and conduct of Housekeeping personnel
• Conduct regular department meetings in absence of Director of Housekeeping
• Identify and ensure highest possible standards of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
• Supervise outside contractors to ensure contractual compliance
• Assist the control of Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Implement assigned tasks during emergencies such as fires, power failures and flooding
• Act within budget limits and contacts superior in case of any outstanding and/or unforeseen costs effecting hotel performance
• Assist Director of Housekeeping in the preparation and management of the department\xe2\x80\x99s budget
• Perform related duties and special projects assigned
• Prompt handling of Lost and Found articles

Financial Responsibilities

• Assists the Director of Housekeeping in the preparation and management of the department\xe2\x80\x99s budget. Duties include:
• Preparation of the Housekeeping budget
• Monitoring and controlling inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs
• Controlling and analyzing department costs on an ongoing basis to ensure performance against budget
• Managing the department\xe2\x80\x99s expenses

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensuring direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office
• Negotiation skills
• Delegation skills
• Training and coaching skills
• Administrational skills
• Organizational & time management skills
• Professionalism
• Communication skills (written/verbal)
• Goal focus
• Initiative
• Quality awareness
• Leadership skills

Qualifications

• Degree in Hotel Management

EXPERIENCE

• Minimum 5 years Housekeeping experience preferably in a luxury hotel environment with 3 years at management level

Additional Information