Job Description

POSITION PURPOSE
To achieve and maintain a high standard of cleanliness and performance of housekeeping staff within the housekeeping department in relation to; the company; the guest.
To oversee all laundry and dry-cleaning operations and ensure achieving laundry goals of revenue and quality.
ESSENTIAL FUNCTIONS
Profits:

• Set the adequate par levels for Rooms, F&B, and pool and Health club linen and terry products and the guidelines of the quarterly related inventory.
• Set the adequate par levels for guest and operating supplies and the guidelines of the daily consumption and handling of these supplies.
• Set the par levels of the associates' uniforms and establish the guidelines of receiving and delivering and washing and maintenance procedures and the guidelines of the quarterly inventory of the uniforms.
• Follow the Set selling and marketing strategy to ensure budgeted laundry revenues are met.
• Monitor the usage of the OS&E and set the guidelines for the quarterly inventory.
• Ensure adequate staffing levels are maintained throughout the department and scheduling of vacation is during low occupancy and geared to the ever-changing volume of business.

• Ensure full implementation of the Sheraton Brand Standards in regards to Bed and rooms set up guidelines.
• Ensure implementation of cleaning programs of ABCs of Housekeeping.
• Use GXP in reporting defects and Work Orders effectively.
• Follow the hotel/company lost and found policy and procedures.
• Follow the standards botanical guidelines.
• Follow the supply chain guidelines and buy from the approved suppliers.

• Set the daily and the periodic/cyclic cleaning and maintenance programs for the rooms, public areas and BOH areas
• Participate effectively in the Ken fix program by providing rooms to Engineering team, and inspecting the rooms after job completion.
• Maintain an accurate log for all the equipment in hand (HK and Laundry) stating each equipment status and maintain regular checkups on those machines.
• Schedule weekly tours to inspect the hotel assets and take the necessary actions to ensure assets are at all times in a goof condition.
• Monitor and coach team on how to avoid breaking doors, walls, floors, ceiling, frames and etc..
• Ensure all HK related stores and pantries are in good condition and maintained clean and tidy at all times.
• Check regularly the linen Chute to ensure safety of the associates and linen.

• Use the MAR report to identify guest's preferences and ensure preferences delivery.
• Ensure HK team are all aligned on providing a personalized experience to every guest.
• Achieve the set Guest Voice goal in regards to Cleanliness of rooms and public areas.
• Coordinate with Front Office Dept. to handle guests queries, requests and complaints with tact, patience and courtesy.

• Ensure all fire and safety precautions are observed and those first aid procedures are to the standard required by the company incorporating any legal requirements.
• Follow the standards in regards to DND, room access and cleaning occupied room procedures.
• Ensure the HK discrepancy is printed and distributed twice a day to avoid skippers
• Apply the company security procedures in relation to the resident's property
• Including the use of handling keys or reporting suspicious incidents to the General Manager
• Institute a system for handling receiving and handing over master keys.

• Ensure associates are using the right chemical and using it the right safe way.
• Ensure the laundry and HK solvents and chemicals are environmental friendly labeled
• Ensure staff are aware and impellent effectively garbage segregations.

• Set HK and Laundry department training plans
• Ensure consistent on the job training program is in place
• Follow the behavioral interview guidelines to select the right candidate.
• Run development plans for potential talents. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Good level of knowledge in Microsoft Word and Excel and Opera.
• Able to work under pressure.
• Able to manage a multi-cultural team.
• Excellent leadership, interpersonal and communication skills.
• Flexibility to respond to a range of different work situations.
• Experience managing a department and Profit & Loss account.
• Drive for results.
• Lead by example.

• We do expect that you do have the experiences/ behaviors below. You:
• Have a high level of emotional intelligence to adapt to various cultural settings and situations;
• Thrive on achieving guest satisfaction and owning the guest;
• Consider every situation as a marketing opportunity to showcase the hotel products and services;
• Have a hobby which translates into work-life balance;
• Have passion for new trends and relates this to practical business application;
• Communicates effectively at all levels assertively;
• Play as a team and put the efforts of the team members before your own;
• Celebrate success within the team;
• Build lasting and fruitful relationships with both internal and external customers;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Consistently display ambassadorship in relation to Marriott International hotels and the ownership;
• Embrace diversity & inclusion;
• Adapt to sudden changes in operation;
• Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
• Have the ability to plan and prioritize in order to achieve deadlines;
• Have knowledge of hotel computer systems and other IT related applications;
• Uphold ethical business practices