Supports systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data. Manages and motivates any subordinate staff to achieve high levels of job satisfaction and productivity. Maintains communications and information exchange between hotel and Global Office to ensure optimum sharing of direction and solutions. Assists with all aspects of implementing new and innovative business concepts. Provides guidance to all computer users for all types of programs, to enable them to perform their duties smoothly. Manages the resort in the entire network maintenance, including administration and documentation of computer networks, telephones and cable TV networks. Helps the resort in system automation, configuration and maintenance of LAN applications, including implementation, coordination, control, usage monitoring, security, troubleshooting, training and development of specialized processors. Controls day-to-day operation of the IT Department. Is responsible for overall administration of staff personal computers within the complex, ensures compatibility and integration with the company\xe2\x80\x99s strategies. Evaluates, selects and implements new products or services, comprehensive systems analysis and progressive support methodologies for all applications in line with Global Office direction. Is creative, positive and delivers new ideas for constant improvement of IT Department. Coordinates with implementation of all the application software. Stays updated with developments in the field of Information Technology. Is responsible for daily backup and restoring of data. Provides support & maintenance of I.T. infrastructure including telecommunications. Implements technology-related processes, systems and telecommunications. Installs software/hardware upgrades in compliance with the Resorts corporate policies & legal requirements. Ensures any routine / preventative maintenance is carried out on the servers and other computers and is logged accordingly; Perform hardware/software upgrades where necessary, both configuring and installing new and upgraded PC hardware, software and peripherals. Maintains the integrity of the systems and network, including, but not exclusively the servers, infrastructure and 3rd party support contracts/ relationships. Periodically reviews the virus reports generated from the virus management system in order to identify threat patterns and deduce possible threats to the network. Ensures induction of all Resort staff into an enterprise-wide security awareness training program. The training program should include the Company\xe2\x80\x99s intended methods to communicate existing and emerging security issues and the key aspects of the security policies and procedures in place within the Company. Is responsible for using licensed software for all users with in the network. This should also be helpful for further security developments, version controls, and remote configurations. Follows up and coordinates with supplier/vendor for releasing of existing CAPEX Support and coordinate with outside software developers to develop internal operational software in line with Global Office directions. Maintains high spirit among the IT Department staff, as well as other resorts staff. Contributes to the moral and team spirit of the complex, by maintaining effective relationships with resort colleagues. Fulfills 7*24 hours on call duties as required. Performs any additional duties and/or special projects as requested by General Manager.
Key Skills and Requirements: