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Director, Account Management - IMEA

As the Director of Account Management (IMEA), you will be responsible for leading, managing, coaching, and supporting the team. You may also manage a limited number of accounts directly. Directly responsible for account management activities and consolidated financial goals for a portion of a super region\'s or global accounts, whilst also setting and driving team\xe2\x80\x99s business and people strategy.

What you\'ll do:

Places individuals in roles and assignments that contribute to their personal and career development. Facilitates cross-team and cross-divisional movement when appropriate

Coaches managers on building trusting, candid relationships with their teams to enable productive development conversations

Holds self and team accountable for setting and meeting departmental goals

Identifies and resolves issues that may impair the team\'s ability to meet strategic, marketing, financial, and technical goals

Helps team members identify and build key relationships and networks inside and outside the organization

Inspires and gains the commitment of others towards the vision, mission, values, and organizational goals

Develops long-term strategy for teams across the business to meet with customers* and discuss feedback on products or services

Utilizes deep knowledge of the customer* to understand unstated expectations and measure the performance of solutions against needs

Develops the strategy to meet long-term needs of the customer*, endeavoring for the relationship to be viewed by the customer* as indispensable and irreplaceable

Coaches leaders on relationship and stakeholder management

Advocates for customers* internally, focusing on mutually beneficial outcomes and value

Leads and supports others in methods of objection handling

Uses an objective and business value focus to make clear and quick decisions, leading relevant parties to consensus with logic

Drives broad and meaningful partnerships across the business and externally to cultivate a culture focused on an aligned strategy for the business. Leads others in developing network and driving team visibility

Leads to consensus within teams, objectively focusing on business value outcomes

Steers the company\xe2\x80\x99s decisions around product offerings and develops areas of expertise that best meet market demands and attract new customers*

Acts as an innovator and thought leader around new products, technologies, offerings, etc. in the industry

Forecasts market data trends and proactively positions the company competitively in the market

Identifies direct and indirect competitors and drives in-depth competitive analyses to drive team strategy

Manages pipeline of long-term or high-priority accounts by anticipating future demand and ensuring sales goals are met

Utilizes knowledge of company objectives and competitive landscape to identify opportunities

Creates sales approach and goals that reflect and support overall strategy

Drives organization performance by creating effective account plans and innovative plans to drive sales performance and effectiveness

Proactively seeks and builds broader organizational relationships that influence account development and management; creates opportunities for other account team members to collaborate with customer* team and build relationships

Coaches and leads team members to identify business opportunities and signals that the customer* may need additional products/services

Leverages existing relationships to uncover business drivers and works collaboratively with the customer* account team and key decision makers within the company to affect mutually beneficial solutions

Who you are:

Typical number of years\' experience - not required but as a guide when coupled with education - 12+ years for Bachelor\'s / 10+ years for Master\'s or equivalent related professional experience

5+ years of people management

Effective leadership coach, capable of developing strong leaders and managing diverse teams

Excellent analytical skills

Impactful communicator and influencer

#LI-JT3

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.

\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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