Job Description

Digital Services & Transport Operative - Crown UAE
Crown Worldwide Group currently has an opening for a Digital Services & Transport Operative & for our Records and Information Management Division in Dubai.
Location: Dubai UAE
Number of Roles: 1
Grade: IC1
Position statement

• The Digital Services Operative is responsible for converting physical documents, images, or other materials into digital formats.
• This role involves operating scanning equipment, ensuring quality and accuracy of scanned materials, and organizing digital files for storage or further use.
• The role will also include driving duties to & from client offices to collect and deliver documents and materials as required, ensuring timely and secure handling of all documents during transport.
• The Digital Services Operative plays a crucial role in maintaining accurate records and facilitating the transition from physical to digital workflows.

Key responsibilities
Scanning & Digitization

• Operate scanners and related equipment to convert physical documents into digital formats.
• Prepare documents for scanning by removing staples, clips, or other bindings and ensuring proper alignment.
• Calibrate and maintain scanning equipment to ensure optimal performance.
• Assist with organizing and filing physical documents post-scanning.

File Management & Quality Control

• Organize, label, and store scanned files in designated digital repositories.
• Ensure proper indexing and metadata tagging to facilitate easy retrieval.
• Maintain confidentiality and security of sensitive information.
• Review scanned images for clarity, accuracy, and completeness.
• Re-scan documents as needed to correct errors or improve quality.
• Ensure all digital files meet organizational standards and naming conventions as per requirements

Workflow and documentation

• Track and log scanning activities, including the number of documents processed and project status, and provide regular updates to supervisors.
• Follow established workflows to prioritize and meet project deadlines.
• Assist in developing and updating scanning procedures and guidelines.

Collaboration

• Work with team members to manage high-volume scanning projects.
• Communicate with other departments to clarify scanning requirements or resolve issues.
• Contribute to improving scanning workflows and efficiency.
• Troubleshoot technical issues and coordinate with IT or vendors for repairs when necessary

Professional Knowledge and Skills

• Qualifications in information management or information technology preferred
• Experience with digital scanning or scanning software, file conversion, and image editing tools
• Familiarity with document management systems and software is a plus.
• Fluency in English language mandatory. Fluency in Arabic an advantage.
• Strong attention to detail and organizational skills.
• Ability to handle repetitive tasks with a high level of accuracy.
• Time management and ability to prioritize tasks.
• Basic technical troubleshooting skills for scanning equipment.
• Proficient computer skills with experience using Microsoft Excel and other reporting functions.
• Knowledge of data privacy, document confidentiality and compliance regulations, and security best practices.

Physical requirements

• Ability to lift and move boxes of documents weighing up to 15 KGs.
• Prolonged periods of sitting or standing while operating equipment.

Working conditions

• Office or archival environment with occasional exposure to dust from older documents.
• Should be able to climb 3 floors to reach to documents
• May be required to work flexible hours to meet project deadlines.

Client Interaction & Delivery Support

• Represent Crown professionally during client interactions, maintaining a courteous and service-oriented approach & image.
• Build rapport with clients to support long-term relationships and customer satisfaction.

Professional Knowledge and Skills

• A valid UAE driving license is required.
• Strong interpersonal and communication skills.
• Customer service experience is a plus.

Competencies
Job specific

• Customer Service
• Productivity
• Quality
• Reliability

Crown Core

• Determined
• Caring
• There
• Open-minded
• Sharing

• Interpersonal skills/[presentation skills
• Intercultural Awareness
• Problem Solving/Analysis
• Planning
• Quality

Values
The Crown Worldwide Group is guided by five key "values". These "values" are our underlying beliefs, they are a description of the way we see the world and what is most important to us.
They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.
At Crown we pride ourselves with the quality we deliver and values we stand by:

• We are CARING about people and their experience.
• Always DETERMINED to do our best and to always keep improving.
• We are genuinely THERE when our customers and colleagues need us.
• We encourage the SHARING of knowledge amongst each other.
• We continuously remain OPEN-MINDED to stay innovative.

Equal employment opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related

Skills Required