Listen and engage proactively with customers through digital channels, identify the customers\xe2\x80\x99 concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.
What you will do
Listen and engage proactively with customers through digital channels
Address customers\xe2\x80\x99 \xe2\x80\x98Home Furnishing\xe2\x80\x99 needs, and identify opportunities to generate sales and customer satisfaction
Answer questions about the products, emphasize the features of products to highlight how they solve customer problems
Up-selling and cross-selling
Meeting sales targets
Gather customer feedback and share with the concerned teams
Able to proactively present/customize best possible options to meet the customer needs,
Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.
Develop and maintain a vast knowledge of the products/services being offered.
Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.
Bayt
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