Job Description

Description

UAE National _Digital Sales Representative| Retail | IKEA

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 150969

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Location: IKEA, Jebel Ali, Dubai (Service Office)

Overview of the role

Listen and engage proactively with customers through digital channels, identify the customers' concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.

What you will do

Listen and engage proactively with customers through digital channels

Address customers' 'Home Furnishing' needs, and identify opportunities to generate sales and customer satisfaction

Answer questions about the products, emphasize the features of products to highlight how they solve customer problems

Up-selling and cross-selling

Meeting sales targets

Gather customer feedback and share with the concerned teams

Able to proactively present/customize best possible options to meet the customer needs,

Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.

Develop and maintain a vast knowledge of the products/services being offered.

Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.

Required skills to be successful

Previous sales experience. Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers

Active selling and support customers with product expertise, through digital channels.

Customer service skills to listen to the concerns of a customer and be able to address their needs

Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way

What equips you for the role

Minimum 2 years of experience in a similar role (E-Commerce and retail experience desirable)

Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale

A strong understanding of the products and services

Patience when handling tough cases

Experience with help desk software and remote support tools

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...