Diagnostic Technician
United Arab Emirates, United Arab Emirates
Job Description
What you will do:
- Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact.
- Responsible for customer and production planning including giving price information.
- Responsible for all work order administration including invoicing of warranty/goodwill, insurance cases and leasing companies.
- Responsible for identifying and ordering of parts, together with workshop support if needed.
- Responsible for following Volvo methods when performing all types of jobs in the workshop.
- Responsible for following local workshop standards and routines.
- Value added service sales.
- Advising customers on the ongoing campaigns.
- Offer value added service to customers and ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.
- Responsible for performing product design specification and installing accessories for customers as well as the sales department.
- Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.
- Perform extended core service (ECS).
- Responsible for performing external car wash on workshop customers' cars.
- Responsible for reporting faults or deviations in the Volvo systems to Volvo to ensure that corrective actions can be taken.
- Attend daily meeting and contribute to continuous improvement through identification of problems
- Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with team.
- Responsible for following up on the customers a few days after the workshop visit to fix the customer vehicle for the first time with dealer standards.
- Knowledge of standard operating procedures and problem-solving skills in resolving repair jobs.
- Capability to handle special tools and equipment.
- Capacity for E-Learning and training and development plans.
- Ability to use workshop manuals and understand wiring diagrams.
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Job Detail
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Job IdJD1837889
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned