Deputy Manager- Connectivity We are looking for a SATCOM experienced Deputy Manager who will be responsible for aiding the Sr. Manager Connectivity Department by managing day-to-day operations, providing leadership and direction to department staff, and closely working with other departments to achieve organization objectives. Key Duties and Responsibilities
Actively engage with the product team to address daily inquiries and project requests, ensuring customer proposals are drafted and shared promptly.
Forge a strong relationship with the technical team to ensure all support tickets are resolved quickly and without escalation.
Collaborate with the billing department to guarantee accurate and timely updating of sales invoices and airtime invoices in the system and share them with customers.
Work hand in hand with the after-sales team to boost the revenue of the Connectivity Department through proactive promotion of our products and services.
Attend customer meetings alongside the sales team to present our unique solutions and persuade them to choose our services.
Regularly sync with vendors to discuss sales pipeline, potential market opportunities, new product introductions, and pricing updates for the forthcoming period.
Work alongside the finance department to provide customers with detailed explanations to any invoice-related questions.
Coordinate with the logistics team to ensure smooth and timely shipment of customer orders.
Proven experience 4-5 years in a managerial role in a SATCOM industry.
Experience with VSAT, IT Network & Solutions.
Professional and proactive work ethic with the ability to work independently.
Exceptional interdepartmental communication skills & an out of the box thinker.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Experience with project management.
A degree in Computer Science, Electronics & Communication, or a related field.
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