Job Description

Position

MAIN PURPOSE:

As the Department Manager for the Dubai Mall Store, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. To run and operate an efficient store which represents the Loewe brand image and delivers world class customer service

Job responsibilities

KEY RESPONSIBILITIES:

Team Leadership & Operations

Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA Lead by example in demonstrating role model behaviour that is representative of the Loewe brand. Lead the team through morning briefings, objective setting, training and direct coaching together with the Store Manager Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency Ensure all Company policies and procedures are adhered to Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office Ensure cash banking is carried out accurately on a weekly basis Evaluate the performance of each Sales Associate and provide constant feedback to ensure results Responsible for the day to day needs of the business and administration.

Sales & Business Monitoring

Tracking, monitoring and communicating sales targets and KPIs Ensure stock loss is minimised by conducting weekly rotative inventories, participating in bi-annual stock takes and maintaining stockroom standards Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximise sales Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff Keep up to date with the fashion industry and market trends.

General Store VM/Client Management

Assist in the implementation and maintenance of all visual guidelines Maintain store standards that reflect the brand image at all times Enhance customer service standards in store to ensure world class service is delivered at all times Build relationships with Loewe clients to develop loyal clientele in order to reach sales objectives Proactively tackle and resolve all customer problems and complaints quickly and effectively

Profile

PROFILE & EXPERIENCE:

Experience in sales in a luxury, high fashion environment and managing people Leather Goods / Accessories relevant experience Passion for fashion and sales A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience Excellent personal presentation - a Loewe Brand Ambassador Understanding of Retail KPIs Ability to effectively and successfully lead and manage a team Strong and demonstrable commercial acumen A passion for customer service and sales floor focused Excellent at working and delivering against deadlines and the ability to work under pressure Ability to prioritise for self and the team and be able to multi task Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions Proactive and positive in approach Able to communicate effectively with all internal and external customers and at all levels of the organisation.

LOEWE

MAISON

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Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison's journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.


Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection - and the House is committed to supporting the artists and creators informing its work.


Today, Loewe's master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe's ideals and vision.


Radical and ever-evolving: here's to another 200 years of Loewe history


Since 2013, Jonathan Anderson, Loewe's Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.


Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women's and Men's collections, Loewe has been further elevated as an influential and global cultural force.


At the intersection of fashion, craft and culture, Loewe's ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension - involving fine arts, film, dance, etc. -, Loewe has become a vibrant force for creativity and innovation, ensuring the brand's durability for another 200 years... and more.