Job Description

Delivery Operations Manager

:

YAY App is looking for a dynamic and detail-oriented Delivery Operations Manager to lead and optimize our delivery operations. The ideal candidate will be responsible for ensuring timely and efficient delivery of orders, managing rider fleets, improving operational workflows, and maintaining high customer satisfaction across all delivery touchpoints.

Key Responsibilities:

Oversee day-to-day delivery operations across all regions covered by YAY App. Manage and grow a team of delivery drivers/riders, including training, and performance monitoring. Coordinate with the tech, customer service, and vendor teams to ensure seamless order execution. Monitor delivery KPIs including on-time rate, order accuracy, and customer feedback; implement improvements where necessary. Ensure compliance with local delivery laws, safety regulations, and company policies. Optimize delivery routes and operational costs using analytics and routing software. Handle escalations related to delivery issues, delays, and rider concerns. Develop and enforce SOPs for operational efficiency and quality assurance. Prepare and present reports on delivery metrics and fleet performance to senior management. Lead initiatives to improve rider engagement, retention, and satisfaction.
Requirements:

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. 4 + Experience working with

TALABAT, Noon and Deliveroo.

Strong leadership, communication, and problem-solving skills. Proficiency in Excel, Google Sheets, and delivery management platforms. Ability to work in a fast-paced, tech-driven environment with flexibility and a customer-first mindset. Data-driven decision maker with experience in KPI tracking and analysis.
Preferred Qualifications:

Experience working with food/grocery delivery apps or e-commerce platforms.

Familiarity with routing optimization tools or fleet management software. Strong knowledge of the local delivery landscape and rider market.
Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month