Job Description

Position Title:

Aggregator & Delivery Operations Executive (Food & Beverage)

Department:

Operations

Reports To:

Delivery Operations Manager / Head of Operations

Location:

Dubai

Role Purpose

The Aggregator & Delivery Operations Executive is responsible for overseeing daily delivery operations across in-house fleet and third-party aggregator platforms ( Talabat, Deliveroo, Careem, Noon, etc.). The role ensures smooth coordination between the kitchen, riders, and aggregators to guarantee accurate order flow, on-time delivery, and a high-quality customer experience.

Key Responsibilities

Delivery & Aggregator Management

Oversee end-to-end delivery operations across outlets and central kitchen. Manage relationships with aggregator platforms; ensure menus, pricing, promotions, and availability are always updated. Monitor aggregator dashboards to track performance, cancellations, and SLA compliance. Supervise riders and third-party drivers, ensuring adherence to company standards, grooming, and customer service etiquette. Resolve escalations related to delayed, incorrect, or failed deliveries.

Kitchen Coordination

Work closely with kitchen teams to align on prep times, order sequencing, and peak-hour flow. Ensure accurate and timely order handover from kitchen to riders. Monitor food packaging, labeling, and temperature control to maintain quality. Support implementation of kitchen-side improvements (KDS usage, POS order flow, labeling systems).

Quality, Compliance & Reporting

Ensure all food safety, hygiene, and packaging standards are met for delivery orders. Track key KPIs: on-time delivery %, order accuracy, customer complaints, aggregator ratings. Prepare daily/weekly performance reports covering delivery volumes, aggregator sales, and customer feedback. Identify bottlenecks in kitchen-to-delivery workflow and recommend solutions. Contribute to delivery cost optimization by analyzing aggregator commissions, wastage, and refunds.

Qualifications & Skills

Bachelor's degree in Business, Supply Chain, Hospitality, or related field (preferred). 2-4 years of experience in F&B delivery, logistics, or aggregator management. Strong understanding of

kitchen operations, order prep processes, and food safety standards

. Familiarity with POS/KDS systems and aggregator portals (Talabat, Deliveroo, Careem, Noon, etc.). Strong communication and coordination skills with BOH, FOH, and riders. Proficiency in MS Excel / Google Sheets for reporting and analysis. Ability to work under pressure, multitask, and resolve issues quickly.

KPIs / Success Measures

On-time delivery rate (%) Aggregator SLA compliance & customer ratings Order accuracy and reduction in complaints/refunds Delivery cost vs. sales ratio Improvement in kitchen-to-delivery workflow efficiency
Job Type: Full-time

Application Question(s):

Have you managed delivery operations involving both in-house fleets and third-party aggregators (e.g., Talabat, Deliveroo, Careem, Noon)?
Experience:

* Food & beverage delivery operations or aggregator management: 3 years (Required)