Delivery Excellence Specialist Vois

Cairo, Egypt

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Role purpose:

Managing and coordinating IT accounts logistics within the UK Network team, new hires on-boarding, Laptops, System account requests. Reports generation, nevertheless simple automation for repetitive tasks.

Key accountabilities and decision ownership

Account coordinator for 200+ employee
Group Mailbox Monitoring
High Level Application Support
VF Account admin activities : preparing and pursuing requests for Accounts, Changes, Extensions, Terminations.
Ad-hoc support requests
Laptop requests/Virtual Desktop Infrastructure requests
System account requests & ongoing maintenance
Produce clear and simple How To guides and other guidance Documents as needed.

Core competencies, knowledge and experience

1+ years’ experience in project management/delivery in the telecommunication & network field. Agile delivery for network projects (Track record of successful delivery of telecom/network projects).
1+year experience in Helpdesk is a plus
Excellent communication (English/Arabic), Interpersonal & soft skills..
High level of Emotional intelligence ,Problem solving & analytical thinking.
High coordination skills for multiple activities.
Ability of providing an accurate, complete, concise & relevant information/reports to business management & stakeholders.
Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standards.
Excellence mind-set striving to exceed expectations.
Highly motivated self-starter who can drive changes.
High energy in managing administrative duties.
Ability to work within virtual teams and proven international experience delivering projects across various countries using multicultural teams.
Process & project management
Stakeholder management

Must have technical / professional qualifications:

#_VOIS

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