Job Description

Role Overview:

We are seeking a highly driven

Operations Manager

to oversee and manage all aspects of delivery app day-to-day operations. The ideal candidate will be responsible for leading our delivery fleet, managing drivers, supervising HR processes, ensuring operational efficiency, controlling costs, and continuously improving service standards. This is a hands-on leadership role requiring strong organizational, analytical, and problem-solving skills.

Key Responsibilities:1. Driver & Fleet Management

Oversee daily driver operations, scheduling, and shift coverage. Recruit, train, and onboard new drivers (ensuring uniforms, ID, equipment). Monitor driver performance, attendance, and enforce compliance with company policies. Supervise fleet maintenance, tuk-tuk branding, fuel tracking, and repairs.

2. HR & Staff Supervision

Handle hiring, training, and performance evaluations for all delivery staff. Implement disciplinary measures and manage leave/vacation approvals. Maintain proper staff documentation (contracts, IDs, attendance records).

3. Budget & Cost Control

Track operational expenses (fuel, maintenance, driver incentives). Optimize delivery costs while maintaining service standards. Prepare monthly reports on budget, KPIs, and operational efficiency.

4. Vendor & Partner Coordination

Work with restaurants, shops, and suppliers to ensure seamless order fulfillment. Address vendor complaints and resolve operational issues promptly.

5. Systems & Process Improvement

Monitor KPIs (delivery times, customer complaints, order accuracy). Implement process improvements to increase efficiency and reduce costs. Liaise with tech team for app-related issues impacting operations.

6. Compliance & Reporting

Ensure all operations comply with local regulations (licenses, permits). Generate weekly/monthly reports for management on performance metrics.

Qualifications & Skills:

Proven experience (3+ years) in operations management, logistics, or delivery app environment (e.g. Talabat, Jahez, Mrsool, Careem NOW). Strong leadership skills with the ability to manage a large fleet/team. Knowledge of budgeting, cost control, and operational KPIs. Excellent communication, organizational, and problem-solving skills. Familiarity with HR functions and fleet supervision is a must. Comfortable working in a fast-paced, 24/7 operational environment.

Salary Range (Egypt Market):

Base Salary:

EGP 20

,000 - 35,000/month

(depending on experience & scope).

Performance Bonus:

2,000-5,000 EGP/month based on KPIs (e.g., delivery efficiency, driver retention, reduced costs).

Benefits:

Transportation allowance, mobile allowance, and potential housing if relocating (if applicable).
Job Type: Full-time

Pay: E22,000.00 - E35,000.00 per month

Application Question(s):

Are you currently based in Red Sea (El Gouna/ Hurghada)? What is your relevant experience to this job? When are you available to start ?
Experience:

management: 3 years (Preferred)
Language:

* English (Required)